Privacy policy

SimCare Privacy Policy

Last Updated: March 2026

Soma Lab Inc. (DBA "SimCare", "we", "our", or "us") provides an educational platform for training and simulation-based learning. This Privacy Policy describes how we collect, use, and process information when users access and use the SimCare platform.

SimCare processes data on behalf of educational institutions and operates as a service provider to those institutions.

1. Information We Collect

A. Account & Identity Data

• Name

• Email address

• Institutional affiliation

• User role (e.g., student, faculty, administrator)

B. Educational & Simulation Data

• User responses within simulations

• Conversation transcripts

• Performance metrics and scores

• Feedback and evaluations

C. Technical & Usage Data

• IP address

• Device and browser information

• Log data and usage analytics

2. Sensitive Data & Clinical Information

SimCare is designed for educational and training purposes only.

• SimCare does not require or intend to store real patient data or clinical records

• All simulation scenarios are synthetic or fictional

• Any data entered by users is treated as educational content, not medical records

• Institutions are responsible for ensuring that users do not input real protected health information (PHI) or sensitive personal data into the platform

3. Information We Do Not Collect

SimCare does not intentionally collect or store:

• Credit card or payment information

• Government-issued identification (e.g., passports, driver's licenses)

• Criminal records

• Biometric identifiers

We do not intentionally collect sensitive personal attributes unless voluntarily provided in user-generated content.

4. How We Use Information

We use collected information to:

• Provide and operate the SimCare platform

• Deliver simulations, feedback, and evaluations

• Support institutional reporting and program requirements

• Improve system performance, reliability, and user experience

We do not sell personal data.

5. Data Storage & Security

• Data is stored in secure cloud infrastructure located in the United States

• We use industry-standard encryption:

  • Data in transit is protected using TLS (HTTPS)

  • Data at rest is encrypted

Access to data is restricted using role-based access controls.

6. Data Sharing & Subprocessors

We may share data with trusted third-party service providers solely to operate our platform, including:

• Cloud hosting providers

• Analytics services

• AI and processing infrastructure providers

All subprocessors are contractually obligated to maintain confidentiality and appropriate security measures.

7. FERPA Alignment

SimCare operates as a "school official" under the Family Educational Rights and Privacy Act (FERPA), processing student data on behalf of educational institutions for legitimate educational purposes.

8. Data Retention

We retain data:

• For as long as required by the educational institution

• As necessary to provide the platform and fulfill contractual obligations

Data may be deleted upon institutional request or termination of services.

9. User Rights

Depending on applicable law and institutional policies, users may have rights to:

• Access their personal data

• Request correction of inaccurate data

• Request deletion of their data

Requests should be directed to the user's institution or to SimCare directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Soma Lab Inc.
Email: hello@simcare.ai