Privacy Policy
Last Updated: 2025-12-04
At SimCare's ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based services (the "Services"). By accessing or using the Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
1. Information We Collect
Personal Information
When you create an account or use our Services, we may collect personal information that you voluntarily provide to us, including:
Contact Information: Such as your name, email address, and educational institution.
Account Credentials: Email address and password for authentication purposes.
Usage Data
We may automatically collect certain information about your device and how you interact with our Services, including:
Device Information: IP address, browser type, and operating system.
Usage Details: Pages viewed, access times, and the referring URL of your visit.
2. Education Records and FERPA Compliance
As an educational service provider, we comply with the Family Educational Rights and Privacy Act (FERPA). We handle education records and Personally Identifiable Information (PII) with the utmost care and in accordance with FERPA requirements.
Education Records and PII
Education records include information directly related to a student that is maintained by an educational institution, including:
Student identification and demographic information
Academic records and coursework submissions
Performance evaluations and grades
Health and disciplinary records
FERPA Rights and Disclosures
We will not disclose PII from education records without prior written consent from the eligible student or parent, except as permitted by FERPA, such as:
To school officials with legitimate educational interests
To schools where a student seeks to enroll
For directory information (unless opted out)
To comply with judicial orders or legal obligations
In health and safety emergencies
Under FERPA, parents of students under 18 and eligible students (students who are 18 or older or enrolled in postsecondary education) have the right to opt out of certain disclosures. To opt out, please email hello@simcare.ai with your request.
3. How We Use Your Information
We use the collected information for various purposes, including:
To Provide Services: Facilitating account creation, authentication, and providing access to our AI patients, board exam prep materials, and courses.
To Improve Services: Analyzing usage patterns to enhance user experience and develop new features.
To Communicate: Sending administrative information, updates, and responding to your inquiries.
To Ensure Security: Monitoring and analyzing activities to maintain the security and integrity of our Services.
4. Disclosure of Your Information
Third-Party Service Providers
We may share your information with third-party service providers that perform services on our behalf, such as:
OpenAI and Together.ai: Integrated platforms that enhance our AI patient functionalities.
Legal Obligations
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Our third-party service providers are contractually bound to use education records only for authorized purposes and must maintain FERPA compliance. We regularly audit their compliance and maintain appropriate Data Protection Agreements.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of electronic transmission or storage is 100% secure.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Your Choices and Rights
Access and Update: You can access and update your personal information by logging into your account settings.
Data Deletion: You may request the deletion of your personal information by contacting us at hello@simcare.ai.
Opt-Out: Parents of students under 18 and eligible students (18 or older or enrolled in postsecondary education) may opt out of:
Directory information disclosures
Third-party data sharing (except where permitted by FERPA)
Marketing communications
To opt out of any of these, please email hello@simcare.ai.
Under FERPA, eligible students and parents have the right to:
Inspect and review education records
Request correction of inaccurate records
Control disclosure of directory information
File complaints with the U.S. Department of Education regarding FERPA violations
8. Children's Privacy
Our Services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to—and maintained on—servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using our Services, you consent to such transfers.
10. Third-Party Links
Our Services may contain links to third-party websites or services that are not owned or controlled by SimCare's. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy. Your continued use of the Services after changes are posted constitutes your acknowledgment and acceptance of the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: founders@simcare.ai
Address: 1616 E 56th St, Chicago, IL 60637
For FERPA-related inquiries or to exercise your FERPA rights, please contact our FERPA Compliance Officer at:
Email: hello@simcare.ai